These Terms & Conditions ("Terms") govern your use of the Bahoo Furnitures website (bahoofurnitures.com) and the purchase of our furniture online. By accessing or using our website, you agree to be bound by these Terms. Bahoo Furnitures is a trading name of REFCATUS FZ-LLC.

1. Products

All products sold by Bahoo Furnitures are brand new, undamaged, and unused. We retain ownership of the products until full payment is received.
We make every effort to ensure product information accuracy, including colors, dimensions, and photos. However, minor discrepancies can occur due to screen resolutions or other factors. Discuss any color or dimension concerns before ordering. Bahoo Furnitures is not responsible for minor discrepancies.

2. Orders & Payment

Orders can be placed exclusively through our website (bahoofurnitures.com).
Payment methods will be clearly displayed at checkout. We use secure third-party payment processors.
Order confirmation emails will be sent to the email address provided during checkout.

3. Shipping & Delivery

We offer various shipping and delivery options within the UAE. Specific details, including delivery costs and estimated timeframes, will be provided during checkout.
We offer delivery to your building entrance. Bringing the products inside, unpacking, assembly (if necessary), and removing packaging is the customer's responsibility unless a white-glove delivery service is specifically selected and paid for at checkout.
You are responsible for ensuring the furniture can fit through doorways, hallways, and elevators before placing your order.
Delivery timeframes are estimates and may be subject to change. We will communicate any significant delays.

4. Cancellation Policy

You can cancel an order by contacting us via email or phone within 1 business days of placing the order.
Orders canceled within this timeframe will receive a full refund.
Cancellations after this timeframe may be subject to a restocking fee of 10% and/or you may be responsible for any incurred delivery charges.
We will make every effort to fulfill orders promptly unless a hold is requested.

5. Returns & Refunds

We accept returns of non-custom furniture within 6 days of delivery, provided the following conditions are met:The furniture is in its original, unused, and unassembled condition, with all original packaging intact.
You have obtained a Return Merchandise Authorization (RMA) number from Bahoo Furnitures before returning the item. Contact us to initiate the return process.
Original shipping charges are non-refundable unless the return is due to a Bahoo Furnitures error (e.g., incorrect item shipped, damaged item).
Return shipping costs are your responsibility.
Refunds will be processed within 10 - 15 business days of receiving the returned item in satisfactory condition.
We reserve the right to refuse returns that do not meet these conditions.

6. Damages

We take precautions to ensure your furniture arrives undamaged. However, damages can occur during transit.
You must report any damage within 1 business days of delivery by contacting us with photos of the damage.
We will resolve the issue by offering a replacement part, repair by a qualified technician (at our expense), or a full or partial refund, depending on the damage's extent.

7. Warranties

We offer a warranty against manufacturing defects for 6 Days from the date of delivery. Specific warranty details may vary by product and will be detailed on the product page.
The warranty covers repairs or replacements of defective parts at our discretion.
The warranty does not cover normal wear and tear, damage caused by misuse, accidents, improper assembly, or exposure to extreme environmental conditions.
Warranties are non-transferable and apply only to the original purchaser with proof of purchase.

8. Disclaimers

While we strive for accuracy, we do not warrant that product descriptions or other website content are error-free. Prices and promotions are subject to change without notice. We may cancel or modify orders due to inaccuracies or unforeseen circumstances.
Product finishes and colors displayed online may vary slightly from the actual product due to differences in screen calibration and lighting.
You are responsible for reviewing your order confirmation and notifying us of any errors within 1 business days of receiving it.
Measure the intended space for your furniture before ordering to ensure it fits. Returns due to size issues will be subject to our cancellation/return policy.

9. Limitation of Liability

REFCATUS FZ-LLC, trading as Bahoo Furnitures, is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products, to the fullest extent permitted by UAE law.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.  

 
11. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and REFCATUS FZ-LLC, trading as Bahoo Furnitures, regarding your use of our website and the purchase of our products.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at: